17 Apr COVID-19 Latest Funeral Guidance
In light of the uncertainty surrounding the recent outbreak of COVID-19, our priority continues to be the well-being and health of our employees and clients. We would like to reassure all clients that we are taking all necessary steps to follow guidance given by the government, W.H.O. and the N.A.F.D. The health and safety of our staff and clients remains our number one priority.
Strict cleaning procedures and hygiene guidance is being adhered to with information on the protocol for washing hands, wipe down surfaces, use and disposal of tissues and hand sanitizer being made available throughout the premises.
North Ayrshire Council (NAC) have advised that no family members will be able to lower coffin by tradition with a coffin cord. The coffin will be carried and lowered by three safety straps by NAC and funeral director staff. Once the coffin has been lowered the family should wait for all staff to step back and once two meters away, the family can step forward if they wish. North Ayrshire Council have stated that failure to comply with this rule will result in staff withdrawing assistance. Attendance at funerals should be limited to direct family only and social distance is advised at two meters apart. Any contact such as handshaking etc is to be discouraged.
Local crematoriums have also issued strict guidelines by reducing the number of attendees to ten at Holmsford Bridge, Dreghorn and six at Garnock Valley crematorium. Waiting room and book of remembrance facilities are not available and collection of ashes by funeral director staff is with an arranged appointment with the crematorium. No hymn books are available for any funeral service.
Funeral Booking Changes
RB Steele ltd have been doing everything we can to operate business as usual, but we now have to accept that government guidelines mean it is not business as usual. Reacting to latest government announcements we now have to put into practice our own company guidelines to protect the health and safety of our staff and clients.
No office visits for funeral arrangements, all funeral arrangements by telephone appointment or email. No family will be admitted to office to arrange funerals to reduce contamination and keep social distance.
Required paperwork will be posted through letterbox in bag with gloves for signing by funeral staff, after family signing with gloves paperwork to be returned in bag by letterbox to funeral staff who will process in office to relevant authorities.
- No family viewing of deceased
- No family limousine to reduce contamination in confined spaces
- Deceased to be laid to rest in burial robe supplied by RB Steele Ltd or in clothes worn at time of deceased being taken into our care.
RB Steele Ltd would like to advise all clients that standards of service will continue as normal. Our staff cannot work from home and these safety measures are extreme but we feel that to continue trading they must be implemented. We would ask that you understand this challenging environment we are currently living and working in.
We recognise that this outbreak is a source of considerable concern and worry for everyone.
We will do our very best to minimise disruption and return to normal working practice as soon as possible but we would ask for your patience, understanding and support over the coming weeks and months. You can be assured we will continue to provide all the patience, support, advice and comfort for clients as we can at your time of need.
Please telephone office or email for any additional information required